of first-time beneficiaries said that the Enquiry Officer’s knowledge and professionalism when responding to their enquiry either met or exceeded their expectations.
felt they were kept informed regarding the progress of their application and how long the process would take, despite challenges from COVID-19 – a 4 per cent increase from
the year prior.
of first-time beneficiaries were happy with the length of time it took for their application
to be processed.
felt the overall process of applying for support was a positive experience – a 3 per
cent improvement from the year prior.
feel optimistic often or all of the time about the future following support.
feel close to people often or all of the time, following our support.
feel they deal with problems well, following our support.