Our annual surveys are extremely important, as they allow us to benchmark our work against the results of the previous year and help us improve over the year ahead.

To understand our true impact, 802 people supported by the MCF shared their thoughts and perceptions of our services in our most recent survey – from first application through to grants awarded.

We were incredibly pleased to see that, for the third year running, the overwhelming majority of Freemasons or their families said our help positively impacted their lives and they had a good experience accessing our support.

Behind every positive response is a member of staff or volunteer that played a part in that person’s story. Whether receiving their initial enquiry, taking them through their application, awarding their grant or providing follow-up services, such feedback is only possible thanks to the professionalism and dedication of our staff and volunteers.

Quality Staff

of beneficiaries felt the Enquiry Officer’s knowledge and professionalism when responding to their enquiry, met or exceeded their expectations.

of beneficiaries felt the MCF was currently demonstrating all its organisational values of striving for excellence, responsive to need and making a difference.

Application experience

of new beneficiaries said that having a Visiting Volunteer come to their home to help complete an application was a positive experience.

of beneficiaries felt the process of applying for support, whether as a new applicant or existing beneficiary, was and always has been a positive experience.

Response times

of new beneficiaries were happy with the length of time it took to process their application.

Grant size

of beneficiaries receiving support for daily living costs or care said the MCF’s support allowed them to meet their care needs or an acceptable standard of living.



Before approaching the MCF for support, the biggest issues among those surveyed were that they rarely or ever felt relaxed and that they had low levels of optimism about the future. Encouragingly, following our support, positive outcomes have been identified in all wellbeing markers and there has been a consistent increase in our beneficiaries feeling more optimistic, useful and relaxed.


Message from the Chairman and Chief Executive

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Our year in brief – 2019/20

Our impact in nine numbers

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