Being a Visiting Volunteer requires you to have awareness and understanding. Having an awareness of the people, of the state benefit system and how the local authority can help. We also need to understand the MCF, so we can provide people with the help they need.
The steps involved when helping someone would include a pre-visit phone call. This is an opportunity to build rapport and inform members on what a home visit will entail. The visit itself comprises of a few elements: helping applicants apply for support, collecting important documents and compiling a report for the Grants Team. Occasionally we will arrange a follow-up visit where we will collect additional documents and ensure we have accurate information.
I have been a Visiting Volunteer since 2015, and it has not felt like it’s been that long. My greatest satisfaction is understanding the circumstances of people and knowing that the MCF will be able to help to make a big difference to them.”